Data Rescue and Recovery
Your disk suddenly stopped showing up, you accidentally deleted a folder full of photos, or your laptop fell on the floor and Windows won’t boot anymore — and inside are years of pictures, documents and work. It’s the kind of situation that stresses anyone out, and it’s completely understandable why. This is what we do every day, and in most cases the data can be recovered — the important thing is not to damage the device further by trying things on your own.
The most common symptoms / when you need this
- You accidentally deleted files or formatted the disk, then realized something important was on it
- An external disk or USB drive won’t open, asks to be formatted, or clicks/buzzes
- The computer doesn’t see the disk, or sees it but can’t open it
- The SSD suddenly “vanished” from the BIOS or shows 0 GB
- A memory card from a phone or camera shows an error
- Windows keeps crashing, you get a blue screen or a “No bootable device” message
- A partition disappeared after a reinstall or a power outage
- You suspect a virus or ransomware that locked or hid your files
What exactly we do
First we make a safe copy (a clone) of the disk wherever that’s possible, so that we don’t touch the original again and don’t make things worse. Only then do we pull the data from the copy. We cover logical failures (deleted and lost files, damaged partitions, incorrect formatting, file system problems) as well as cases where the disk works poorly but can still be read. We handle HDDs, SSDs, NVMe drives, external disks, USB drives and memory cards. In cases of severe mechanical disk failure (damaged heads, scratched platters) we tell you honestly that this is a job for a lab with a clean room, so you don’t pay for something we technically can’t do properly.
How it works
Two options, whichever suits you. You can bring the device to one of our three locations in Belgrade — Arena, Piramida and Centar near the Botanical Garden. If it’s easier for you not to go out, a courier picks up the device and returns it as soon as it’s done.
Diagnostics are free if the device doesn’t need to be opened up — we examine the disk, see whether the data is readable and how much there is, and then let you know what can realistically be recovered. We only quote a price after the inspection, so we don’t guess blindly, and we don’t charge anything until we’ve agreed. Prices are in the price list. You can also track the status of the job online through status check.
Why choose us
- Copy first, then work — we don’t experiment on your only copy of the data.
- Experience — we’ve been doing repairs for years, we see cases like these all the time and we know where to look.
- Transparent — we tell you up front what can be recovered, what can’t, and how much it costs. No surprises later.
- Warranty on our work — we stand behind what we do.
- Discretion — your files stay yours; we don’t snoop through them and we don’t keep them longer than necessary.
Frequently asked questions
Can data always be recovered?
Not always, and it wouldn’t be honest to say otherwise. With logical failures and deleted files the success rate is very high if the device is brought in right away and isn’t used further. With severely damaged disks it depends on the condition of the platters. That’s exactly why free diagnostics exist — so we can first assess what’s realistic, and only then get started.
I deleted files a couple of hours ago — what should I do?
Most important: stop using that disk and don’t install anything on it. Every new write can overwrite exactly what we want to recover. Turn the device off and bring it in as soon as possible — the fresher the case, the better the odds.
Can I recover photos from a damaged memory card or phone?
Often yes, especially when the card reports an error or “asks to be formatted” — those are usually logical problems. Bring in the card (or the phone), we’ll take a look and let you know what can be pulled off.
Having trouble with a disk or deleted files? Call 069 1303 111 so we can arrange pickup, take a look at the price list, and if the whole device is involved too — there’s also laptop repair and desktop repair.